Shopify Orders

returnfast uses Shopify order information to help your team find purchases, verify eligible items, and manage return requests with less manual entry.

Connect Shopify first

Connect your Shopify store before using order-based return workflows. A connected store lets returnfast look up order details that your team needs during return review.

After connection, confirm that your team can find a recent order that should be eligible for return. If expected orders are missing, review the store connection and contact support before launching the buyer return entry point.

What Shopify information is used for

Shopify order information helps your team review:

• Order reference.
• Buyer contact information.
• Purchased items and quantities.
• Fulfillment or shipping details relevant to the return.
• Timing used to compare the request with your return policy.

returnfast documentation focuses on merchant workflows. It does not require your team to work with Shopify technical configuration details during normal return review.

Start a return from a Shopify order

1. Search for the order in the merchant dashboard.
2. Confirm the buyer and order reference.
3. Review the eligible items shown for return.
4. Select the item or items being returned.
5. Confirm the return reason and any required notes or photos.
6. Submit or review the return request according to your team process.

If the buyer started the return, your team should still compare the request with the Shopify order before approval.

Item and order mismatches

If the buyer selected the wrong item or the request does not match the order, pause before approving. Ask the buyer for clarification or create the correct request flow according to your support process.

Common mismatch examples:

• The buyer references a different order.
• The selected quantity is higher than the purchased quantity.
• The requested item was not part of the Shopify order.
• The return reason conflicts with notes or photos.
• The order is outside the return window.

After approval

When a Shopify-based return is approved, the request can continue to the label step if your workflow uses prepaid labels. Review the label and tracking details in returnfast, and complete any refund, exchange, or store-specific follow-up in the system your team uses for those actions.

Troubleshooting Shopify workflows

Expected order not found: Confirm the order reference and buyer email, then check whether the store connection is active.

Wrong buyer or item shown: Stop the review and verify the order in Shopify before approving.

Return window looks wrong: Check the store policy settings and the order timing your team uses for eligibility decisions.

Label cannot be created: Review Return Labels and Wallet & Billing, then retry after fixing any visible issue.