Documentation
Use this manual to set up returnfast, review buyer return requests, create prepaid return labels, monitor wallet billing, and keep Shopify return workflows moving.
The docs are written for merchants and support teams. They focus on what your team can see and do in the returnfast dashboard.
Start here
| Task | Read this |
|---|---|
| Set up a new store | Getting Started |
| Review buyer requests | Return Requests |
| Create or troubleshoot labels | Return Labels |
| Work from Shopify orders | Shopify Orders |
| Understand label charges | Wallet & Billing |
| Update store behavior | Settings |
| Find short answers | FAQ |
What returnfast helps with
returnfast gives your team a merchant workspace for return operations:
- Receive return requests from buyers.
- Review requested items, reasons, notes, and photos.
- Approve or reject requests according to your store policy.
- Generate prepaid return labels for approved returns.
- Share tracking information with your team and buyers.
- Track wallet balance, label deductions, voids, and visible adjustments.
- Use Shopify order data to reduce manual entry and keep return records tied to the original purchase.
Recommended operating rhythm
Review new return requests daily, keep your wallet funded before approving high-volume return periods, and confirm warehouse destination settings whenever fulfillment locations change.
Before changing return policy settings, check active requests so your support team understands which rules apply to returns that are already in progress.
Need help?
When contacting support, include the return reference, Shopify order reference when available, buyer email, and a short description of what happened. For label or billing questions, include the label status and the wallet entry your team is reviewing.