Getting Started

Follow this setup path before inviting buyers to submit returns through returnfast.

1. Confirm your Shopify connection

Open the returnfast merchant dashboard and confirm that your Shopify store is connected. A connected store lets your team find eligible orders, review purchased items, and start return workflows from order information instead of manual entry.

If the store is not connected, connect Shopify before configuring return operations. Your return workflow should not go live until your team can find the orders it expects to support.

2. Review store information

Check the store name, support contact, timezone, and buyer-facing return information. These details help your team interpret requests and help buyers recognize the return flow as part of your store experience.

Keep support contact information current. Buyers and support agents may rely on it when a return needs manual follow-up.

3. Configure return policy settings

Review the return window, eligible return reasons, notes, photo requirements, and review rules. These settings should match the policy your store already communicates to buyers.

Before launch, confirm:

• Which items can be returned.
• How many days after purchase or delivery a buyer can request a return.
• Which reasons buyers can select.
• Whether photos are required for specific reasons.
• Whether requests should be reviewed before a label is sent.

4. Confirm the return destination

Check the warehouse or return destination where approved items should be shipped. Accurate destination information is required before prepaid labels are created.

Update the destination before moving return volume to a new warehouse. If the destination changes while returns are active, notify your support team so they can handle any in-progress returns consistently.

5. Fund your wallet

Prepaid return labels are paid from your merchant wallet. Add enough balance before approving requests that may need labels.

If the wallet balance is too low, label creation may pause until funds are added. See Wallet & Billing for more detail.

6. Run an internal test return

Before launch, create a test return from a known Shopify order that your team can safely use. Walk through the same steps your support team expects to use:

1. Find the order.
2. Submit or review the return request.
3. Approve the request.
4. Create or review the return label.
5. Confirm tracking information is visible.
6. Check the wallet activity created by the label.

Do not publish the buyer return entry point until this test matches your expected workflow.

7. Train your team

Make sure support and operations team members know where to review returns, when to approve or reject requests, how to read label status, and where to check wallet activity.

Use clear internal rules for exceptions. For example, decide who can approve returns outside the standard window or who should handle a buyer address problem.

Launch checklist

• Shopify connection confirmed.
• Store and support information reviewed.
• Return policy settings match the published store policy.
• Return destination is accurate.
• Wallet has enough balance for expected label volume.
• Internal test return completed.
• Support team knows how to review, approve, reject, and escalate returns.